Privacy Policy for AGM Centre Ltd.
Effective Date: November 2024
AGM Centre Ltd. (“Company,” “we,” “us,” or “our”) operates as a Podiatry Clinic and Ayurveda Practice. This Privacy Policy explains how we collect, use, share, and protect your personal data when you engage with our services, including use of the Cliniko software for patient management. By using our services or providing personal information, you consent to the practices described in this Policy. If you disagree with any aspect of this Policy, please do not use our services or provide us with your information.
Data Controller Contact Information
AGM Centre Ltd. is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:
Address: AGM Centre Ltd. 69 Kings Road, St.Albans, AL2 1ES
Phone: 07957519805
Email: accounts@agmcentre.com
1. What Information We Collect
a) Personal Data: We collect and process personal information necessary to provide healthcare services, such as:
Identification Details: Name, date of birth, gender, and contact information (e.g., address, phone, email).
Health Records: Medical history, treatment notes, health assessments, and related data for podiatry and Ayurveda care.
Payment Information: Billing details and transaction records (payment processing handled through secure third-party providers).
b) Cliniko Software Usage: Patient information, appointments, and treatment data are securely managed using Cliniko, a practice management system designed to protect patient confidentiality through advanced security measures.
c) Website Data: We may collect data such as IP addresses, device types, and usage patterns when you interact with our website. This helps us improve our services.
d) Referrals and Third-Party Information: We may collect information about you from third parties such as General Practitioners, healthcare providers, or insurers as part of your treatment.
2. Lawful Basis for Processing
We process personal data under one or more of the following legal bases:
- Consent: You have provided explicit consent for specific processing activities.
- Contractual Necessity: Processing is necessary to provide the services you have requested.
- Legal Obligations: To comply with applicable laws and regulations.
- Vital Interests: Processing is necessary to protect life or health.
- Legitimate Interests: Where processing is necessary for our legitimate business interests and does not override your rights.
3. How We Use Your Information
We use your personal data to:
- Deliver podiatry and Ayurveda care and treatment tailored to your needs.
- Manage and schedule appointments using Cliniko software for accurate and efficient record-keeping.
- Communicate with you, including appointment reminders, treatment updates, and healthcare-related information.
- Process payments and issue receipts as necessary.
- Share relevant data with General Practitioners, healthcare professionals, or insurance companies involved in your care (only with your consent or as legally required).
- Improve our services, including using anonymised data for quality assurance, training, and research.
Respond to inquiries, address complaints, or investigate concerns.
4. Sharing of Information
We may share your data under the following circumstances:
- With Healthcare Professionals: General Practitioners or other providers involved in your care, as needed and with your consent.
- With Regulatory Authorities: To comply with legal or regulatory obligations.
- With Third-Party Service Providers: For functions such as payment processing, data storage, and IT services. These providers are bound by confidentiality agreements.
- For Legal Reasons: If required by law, to protect health and safety, or to respond to lawful requests from public authorities.
We do not sell, lease, or trade your personal data to third parties.
5. Data Storage and Security
Data Management in Cliniko: We securely store and manage your health and appointment records using Cliniko, a GDPR-compliant platform with robust security measures.
Security Measures: We implement industry-standard measures to protect your data, including secure servers, firewalls, and encrypted connections.
Data Retention: Personal data is retained only as long as necessary for the purposes outlined or as legally required.
6. Your Rights
Under applicable data protection laws, you have rights including:
- Access: Request a copy of your data.
- Rectification: Correct inaccuracies in your data.
- Erasure: Request deletion of your data (subject to legal constraints).
- Restriction: Limit the processing of your data.
- Data Portability: Request transfer of your data to another party.
- Objection: Object to specific data processing activities.
- Withdraw Consent: Revoke consent where applicable.
To exercise any of these rights, contact us at accounts@agmcentre.com.
7. Cookies and Similar Technologies
Our website uses cookies to enhance your experience. You can adjust your browser settings to manage cookies. For more information, see our Cookie Policy.
8. Links to Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
9. How We Respond to Legal Requests
We may access and disclose your information in response to legal requests or when necessary to protect life, safety, or the integrity of our services.
10. Withdrawing Consent
To withdraw consent for any specific processing activity, please contact us at accounts@agmcentre.com.
11. Governing Law and Dispute Resolution
This Policy is governed by [Applicable Jurisdiction Laws] and disputes will be resolved as outlined in our Terms & Conditions.
12. Questions or Concerns
For any questions or concerns about this Privacy Policy, contact us at info@agmcentre.com
13. Welcoming of Suggestions
We welcome feedback to improve our services and practices. Contact info@agmcentre.com for suggestions.